Marriott Launches Careers Chatbot for Facebook Messenger

Marriott International has radically enhanced the job search and apply experience with the launch of MC – the Marriott Careers chatbot for Facebook Messenger. Powered by data-driven logic and specialized algorithms, the hospitality industry’s first virtual assistant for job seekers creates a more personalized and efficient experience while delivering several other benefits to users who have an interest in a Marriott career.

Marriott Careers Chatbot: Hospitality industry’s first virtual assistant for job seekers

MC converses with job seekers much like a human, guides them to easily apply for open jobs based on discipline and location, and provides education on the company culture and values.  Additionally, a brief quiz within the conversation offers job seekers a fun way to learn which of the 30 Marriott hotel brands may align more closely with their interests. Job seekers can chat with MC by downloading the latest version of Facebook Messenger and adding Marriott Careers, or by visiting Marriott Careers on the Facebook website and clicking Message.

MC provides information about some of the most commonly asked questions from job seekers, such as:

“Do you have event manager job openings in Chicago?”

    “Do you have restaurant manager job openings in San Francisco?”

    “How do I get in contact with a recruiter?”

    “How many brands does Marriott offer?”

    “What are Marriott’s core values?”

Innovation has always been part of the Marriott story. Over the last few years alone, Marriott has launched several new ideas to help put the company at the forefront of travel. Recently, Aloft Hotels, the innovation incubator for savvy global travelers, launched the first ChatBotlr, a new chatbot that gives guests an additional way to make service requests. Aloft’s ChatBotlr joins Marriott’s other newly implemented service innovations powered by technology. Marriott Rewards chatbots are available on Facebook Messenger, Slack and soon, We-Chat and Google Assistant, and serve loyalty members before, during and between stays.

Marriott has consistently been recognized for its culture of putting people first. The company was recently recognized as a LEGEND by Great Place to Work® after 20 consecutive years as a FORTUNE 100 Best Company to Work For®.  Other awards include recognition by DiversityInc as one of the top 10 companies for diversity and inclusion, and by Fortune as one of the Top 10 Best Workplaces for Women and Top 100 Best Places to Work for Millennials.

About Marriott Careers

Marriott International is proud to be the employer of choice in the global hospitality industry. The average tenure for a hotel general manager at Marriott is 25 years while more than 10,000 people have been with Marriott for more than 20 years.  To view more than 15,000 job opportunities available around the world, please visit our website at www.marriott.com/careers.

Marriott International is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 6,200 properties in 30 leading hotel brands spanning 125 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world.

SOURCE: Marriott

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